Lighting - FAQ's



PRODUCTS


1.     What is a Fitter?


Shade Selection by Fitting Mechanism:

 

When choosing a lamp shade, it's important to consider the fitting mechanism that ensures a secure and aesthetically pleasing attachment to the lamp base. Here's a breakdown of the two main types of shade fittings:

 

  • Fitter Neck: This type of shade features a narrow neck designed to fit within a gallery fitting, a ring-like attachment on the lamp base. The diameter of the fitter neck is measured externally to ensure compatibility. Common fitter neck sizes include:


    • 57mm (2 ½”)
    • 80mm (3 ¼”)
    • 100mm (4”)          


  • Fitter Hole: These shades have a centre hole that allows them to be mounted directly onto a bulb holder or a specialized fitting like a vase cap or monk cap. Smaller fitter holes can be placed directly onto a bulb holder, while larger sizes are designed for specific shade rings. Common fitter hole sizes include:


    • 28-30mm (1 ¼ ”) - Compatible with Bayonet Cap Bulb Holders
    • 40-42mm (1 ½ ”) - Compatible with E27 Bulb Holders
    • 50mm (2”)
    • 80mm (3 ¼”)
    • 100mm (4”)

 

2.     Measurements Explained

 

For all products, we clearly specify the following dimensions in our descriptions:

 

  • Overall Height: This measurement includes the entire height of the shade, encompassing the neck if present.

  • Maximum Diameter: This value indicates the widest point of the shade.

  • Fitter Size: This refers to the compatibility size of the shade's attachment mechanism.

 

3.     What if my Item arrives broken?


We take great care to securely package your items for shipment. However, in the unlikely event that an item arrives damaged or faulty, please contact us immediately. We are committed to resolving these issues swiftly and to your satisfaction.


If a damaged or faulty item needs to be returned or replaced, we will arrange for its return at our expense and expedite a replacement or a full refund, depending on your preference and availability.


In the rare instance that a purchased item is a unique or limited-edition offering, we may recommend a suitable alternative with your approval. Otherwise, a full refund will be issued.


To report a damaged or faulty item, please contact our Customer Service team by phone at 01577 864870 or visit our Contact Us page

 

4.      I have received the wrong item?


In the event that you receive an incorrect item, we kindly request you to contact our customer support team at 01577 864870. Our representatives will be happy to arrange a complimentary collection of the mistaken item and expedite a replacement for you.

 

5.      I can't find what I am looking for?


We understand that navigating websites can be tricky sometimes. If you can't find the answer to your question here, try using our site search bar at the top of the page. For more specific inquiries, feel free to contact our customer support team through Contact us page or call our office on 01577 864870.

 

 

 DELIVERY, SHIPPING AND RETUNS


1.     Shipping Worldwide


We offer worldwide shipping for your convenience. However, for shipments to Australia, USA, Canada, New Zealand, Japan, and Korea, shipping costs may vary. To ensure you receive the most accurate rate, please contact us for a personalised quote.


Please see a list of our shipping costs here


 2.     Returns


We want you to be completely satisfied with your purchase. If for any reason you don't love the product once it arrives, you have 30 days from the date of delivery to return it for a full refund (original purchase price).


Here's how it works:


  • Make sure the product is in its original condition, with any tags and packaging still attached.

  • Head over to our returns page and initiate a return or contact us at lighting@jmoncrieff.co.uk or by telephone 01577 864870. We'll provide you with instructions on how to return the product safely and easily.

  • Once we receive the returned item and confirm it's in good condition, we'll process your refund for the cost of goods.

 

3.     How long will my order take?

 

Most goods are typically dispatched within 2-3 working days. However, some items are crafted to order, and these may take a bit longer. If you're unsure about the delivery timeframe for a specific item, don't hesitate to contact us, and we'll be happy to provide more information.



 TRADE ACCOUNT

 

We offer trade accounts to interior designers, architects, and other trade professionals. A trade account allows you to access exclusive discounts on our products.


How do I apply for a trade account?


We don't process trade account applications directly through our website at this time. To apply, please contact us directly (lighting@jmoncrieff.co.uk or 01577 864870) In order to process your application quickly, we recommend having the following information ready:


  • VAT number
  • Website (if applicable)


What information do I need to provide to apply for a trade account?


  • VAT number
  • Website (if applicable)


What are the benefits of having a trade account?


With a trade account, you will enjoy:


  • Competitive trade discounts
  • Dedicated customer service representative
  • Early access to new products and promotions


I still have questions about trade accounts. How can I contact you?


Please don't hesitate to contact us if you have any questions about our trade program. You can reach us at lighting@jmoncrieff.co.uk or contact our office on 01577 864870.