Privacy Policy

Privacy & Cookies Policy

Your Privacy & Data Protection

We are committed to safeguarding the privacy of our website visitors and customers. This policy explains how we collect, use, store, and protect your personal data when you use our website and services.

1. Introduction

We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.

2. How We Use Your Personal Data

Usage Data

We may process data about your use of our website and services including your IP address, geographical location, browser type, operating system, referral source, page views, and website navigation paths.

This data helps us analyse and improve our website and services.

Account Data

Account data may include your name, email address, telephone number, newsletter preferences, and postal address.

This information is used to operate our website, provide services, maintain security, and communicate with you.

Transaction Data

Transaction data may include contact details, payment details, and transaction information relating to purchases made through our website.

This information is processed for supplying goods and maintaining proper records.

Correspondence Data

We may process information contained in communications you send to us, including emails, enquiries, and contact forms.

This data is used for customer service, communication, and record keeping.

We may also process personal data where necessary for legal claims, legal compliance, obtaining insurance coverage, risk management, professional advice, or protecting the vital interests of another person.

3. Providing Your Personal Data to Others

We may disclose your personal data to members of our group companies, insurers, professional advisers, payment providers, and selected suppliers where reasonably necessary for the operation of our website and services.

Financial transactions may be processed through third-party payment providers. We only share information necessary to process payments, refunds, and related customer service matters.

We may also disclose personal data where required for legal compliance, legal claims, or the protection of vital interests.

4. International Transfers

Personal data may be transferred outside the European Economic Area (EEA) where necessary for website hosting, business operations, or service delivery.

Appropriate safeguards are used where required, including standard data protection clauses approved by the European Commission.

5. Retaining & Deleting Personal Data

Retention Policy

Personal data shall not be kept longer than necessary for the purpose for which it was collected.

Minimum Retention

We will retain your personal data for a minimum period of 30 days following its provision.

Legal Obligations

Certain information may be retained where required for legal obligations, legal claims, or protecting vital interests.

6. Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes.

7. Your Rights

  • The right to access your personal data
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to complain to a supervisory authority
  • The right to withdraw consent

You may exercise your rights in relation to your personal data by contacting us directly using the details provided below.

8. Third Party Websites

Our website may include hyperlinks to third-party websites. We are not responsible for the privacy policies or practices of third parties.

9. Personal Data of Children

Our website and services are intended for persons over the age of 16.

If we become aware that we hold personal data relating to a child, we will delete that information.

10. Updating Information

Please let us know if the personal information we hold about you needs to be corrected or updated.

11. About Cookies

A cookie is a file containing an identifier that is sent by a web server to a web browser and stored by the browser.

Cookies may be either persistent cookies or session cookies.

Cookies do not typically contain information that personally identifies a user.

12. Cookies That We Use

  • Authentication cookies
  • Status cookies
  • Shopping cart cookies
  • Personalisation cookies
  • Security cookies
  • Advertising cookies
  • Analytics cookies
  • Cookie consent cookies

13. Cookies Used by Our Service Providers

Our service providers may use cookies when you visit our website.

We use Google Analytics to analyse website usage and improve performance.

We may also publish Google AdSense interest-based advertisements on our website.

14. Managing Cookies

Most browsers allow you to refuse or delete cookies.

Blocking cookies may negatively impact the usability of many websites.

If you block cookies, certain website features may not function correctly.

15. Cookie Preferences

You can manage your cookie preferences using your browser settings.

Please note that blocking cookies may affect the functionality of our website.

16. Our Details

This website is owned and operated by John Moncrieff Ltd.

Unit 11 Clashburn Rd
Bridgend Ind Estate
Kinross, Perthshire
KY13 8GB
Scotland, United Kingdom

You can contact us by post, telephone, email, or using our website contact form.

17. Representative Within the European Union

You can contact our Representative within the European Union using the contact methods listed above.

18. Data Protection Officer

You can contact our Data Protection Officer using the contact methods listed above.

Contact Us

If you have questions regarding this Privacy & Cookies Policy or your personal data, please contact our team.

Email: lighting@jmoncrieff.co.uk
Telephone: 01577 864870