Terms & Conditions
Terms &
Conditions
Introduction
These Terms and
Conditions are the standard terms for the sale of goods by John Moncrieff
Limited, a Private Limited Company registered in Scotland under company number
SC209212, whose registered address is Unit 11, Clashburn Road, Bridgend
Industrial Estate, Kinross, Scotland, KY13 8GB.
Terms of
Trade:
1. Definitions
1.1 “Bespoke
Goods” – made to measure, custom made, bespoke Goods ordered to the Buyers
specification.
1.2 “Buyer”
– the person who buys or agrees to buy goods from the seller.
1.3 “Seller”
– John Moncrieff Ltd, a company incorporated under the Companies Act,
registered in Scotland, Company Number 2909212, registered address at Unit 11,
Clashburn Road, Bridgend Industrial Estate, Kinross, Perthshire, KY13 8GB.
1.4 “Conditions”
– terms and conditions set out in this document, including any amendments in
accordance with clause 2.6.
1.5 “Goods”
– all goods and services that the Buyer agrees to buy from the Seller.
1.6 “Contract”
– the contract between the Seller and the Buyer for the sale or purchase of
goods in accordance with these conditions.
1.7 “Quality
& Trading Conditions” – the Seller’s quality and trading conditions
applicable to online and offline retailers as applicable, set out on this
document.
1.8 “Third
Party Delivery” – process where the Seller delivers the Goods on the Buyers
behalf to a Third Party, elected by the Buyer.
1.9 “About
Us” John Moncrieff Ltd, Company Number 2909212, registered and trading address
at Unit 11, Clashburn Road, Bridgend Industrial Estate, Kinross, Perthshire,
KY13 8GB. Telephone No: 01577 864870
2. Basis
of Contract
2.1 No
order, made by the Buyer is to be deemed to be accepted until the Seller has
formally acknowledged the order (verbally or in writing) at this point the
order will be created. Any order thereafter cannot be cancelled, or part
cancelled without the Seller’s written permission.
2.2 Orders
will only be accepted under these conditions; the seller is not bound by any
other terms, including any implied or written on the Buyers order form.
2.3 Quotations
are given by the Seller are not offers. If accepted by the customer, the
quotation will be treated as an offer that the seller may accept in accordance
with clause 2.1. Quotations are valid for 30 days.
2.4 This
document and any Order Acknowledgement will represent the terms of the entire
agreement between the Seller and the Buyer. Unless specifically agreed by the
Sellers Director.
2.5 When
entering this contract the Buyer agrees that any samples, images, drawings,
advertising issued, descriptions and illustrations published by the Seller
(including but not limited to a catalogue, emailed, online) are only
representations and are published for the sole purpose of giving and
approximate idea of the goods. They shall not be incorporated into the contract
or any other contract between the Seller and the Buyer for the sale of the
goods.
2.6 The
Seller reserves the right to vary any terms of these conditions. Any variations
will be effective from 30 days of either (whichever is earlier):
2.6.1
written notice to the Buyer 2.6.2 uploading to
our registered websites www.johnmoncrieff.co.uk or www.jmoncrieff.co.uk
2.7 These
Terms and Conditions govern the sale of goods by the Seller and will form the
basis of the Contract between the Seller and you. Before making your Order,
please ensure that you have read these Terms and Conditions carefully. If you
are unsure about any part of these Terms and Conditions, please ask us for
clarification.
3. Payment
Terms
3.1 The
Seller will invoice the Buyer the price of the Goods, plus any extra costs of
insurances, design services, packaging, storage and packaging at the time of
order. Unless the Buyer has an authorised “Credit Account”, then invoice to be
settled in full with the funds cleared within 30 days following the Due Date
(30 days from date of Invoice).
3.2 Time
of payment will be vital.
3.3 If
the Buyer fails to pay the invoice in full by the Due Date, without effecting
other rights, then the Seller is entitled to:
3.3.1
Charge interest at a rate of 8.5% per annum,
accruing on a daily basis from the due date, until the overdue balance is paid
in full.
3.3.2
Add any fees to the price of the Goods
incurred by the Seller in collecting outstanding payments.
3.3.3
Suspend any further deliveries of Goods
under any contract, without notice to the Buyer, until payment has been
received.
3.3.4
Discontinue any further deliveries of Goods
under any contract, without notice to the Buyer, if the circumstances permit.
3.4 The
Seller reserves the right:
3.4.1
In relation to any new Buyer, request the
Buyer to provide two trade references to the Seller.
3.4.2
To raise a Pro-Forma Invoice relating to any
order and the Buyer acknowledges that Goods will only be delivered when the
Seller receives the payment in full and funds cleared.
3.4.3
To refuse credit terms for any reason to a
Buyer.
3.5 No
accepted order can be cancelled without the Sellers permission.
3.5.1
If permission granted the Seller reserves
the right to charge a handling fee of up to 30% of the total order value.
3.6 Regarding Goods, the Seller has a right to
reject any order for Goods for less than the minimum order quantities for any
Bespoke Goods.
4. Prices
4.1 The
price of the Goods charged by the Seller to the Buyer will be the price set out
in the Order Acknowledgment and shall replace all previous prices quoted by the
Seller.
4.2 The
Seller will endeavour to deliver the prices quoted, however the Seller reserves
the right to contact the Buyer at any time prior to dispatch to increase the
price of the Goods, to reflect any increase in the costs of the Goods due to:
4.2.1
Any
means out with the Sellers control (including but not limited to: exchange
rates, increased in taxes, labour costs, material costs and manufacturing
costs).
4.2.2
Requests made by the Buyer to change order
details (including but not limited to: delivery date(s), quantities, Goods).
4.2.3
Delays caused by the Buyer (including but
not limited to: Failure of the Buyer to give the Seller adequate information or
instructions).
4.3 All
prices are subject to VAT and any other applicable taxes, charged in addition
at the rate in force at the date of invoice.
4.4 The
Buyer understands and agrees that Goods sold by the Seller are for domestic use
within the UK. The Buyer assumes no responsibility for suitability for any
purpose of the Goods, any statement made by the Seller will be understood to be
an opinion of the salesperson in question only. The salesperson holds no
understanding of the environment in which the Goods will be installed, and the
Buyer holds no reliance upon the option of the salesperson. The Buyer will be
responsible for ensuring the products are suitable, and compatible with the
voltages, wiring and installation requirements of the designated country, and
will comply any regulations, before ordering.
4.5 Our
prices may change at any time, but these changes will not affect any Orders
that We have already accepted.
4.6 We
have made every reasonable effort to ensure that our prices are correct. Prices
will be checked when We process your Order. If the actual Price of the Goods is
lower than that stated in your order, you will be charged the lower price. If
the actual Price of Goods is higher than that stated in your Order, we will ask
you how you wish to proceed.
4.7 Payment
method accepted: Card payment except American Express, PayPal and bank
transfer.
4.8 If
the rate of VAT changes between the date of your Order and the date of your
payment, we will adjust the rate of VAT that you must pay. Changes in VAT will
not affect any Prices where we have already received payment in full from you.
5. Delivery
5.1 When
ordering Goods, the Buyer will have the option to request a Third-Party
Delivery.
5.1.1
If the Buyer requests Third Party Delivery
they must submit the request at time of ordering and supply sufficient
information about the Third Party to allow the Seller to agree and to complete
the request.
5.1.2
Third Party Delivery is at the sole
discretion of the Seller, and may be subject to additional charges, discretion
is taken on an individual basis.
5.1.3
Delivery dates and times given by the Seller
to the Buyer are for guidance only.
5.1.4
The Contract will remain between the Seller
and the Buyer. The Seller has no liability, duty or obligation to the Third
Party. The Third Party has no rights under these conditions. The Buyer will
sell Goods to its customers subject to terms and conditions which make clear
that all contractual claims arising out of the sale of Goods to its customers
shall be brought against the Buyer.
5.1.5
At
any time and for any reason the Seller reserves the right to withdraw the
option of Third-Party Delivery without incurring any liability to the Buyer or
any other Party.
5.2 Delivery
of the Goods to the Buyer will be completed when the Seller makes the Goods
available.
5.3 The
Buyer acknowledges and agrees that any dates quoted by the Seller for delivery
of the Goods are approximate and the time of delivery is not of the essence.
The Seller accepts no liability to the Buyer or any Third Party for the
compensation or damages for the delayed delivery, or any loss of any kind,
however caused. To avoid doubt, this is also applies to Third Party Deliveries.
5.4 If
the Buyer or Third Party fails to accept delivery of the Goods for any reason
whatsoever, the Goods may be stored by the Seller at the Buyers risk and
expense until Buyer accepts delivery. After 10 days of notifying the Buyer, the
Goods were ready to be delivered and the delivery has not been accepted by the
Buyer or Third Party, the Seller may resell or dispose of the all or part of
the Goods.
5.5 The
Seller may deliver the Goods as part instalments, which will be invoice and
paid separately. Each instalment will constitute as an individual contract.
Delays or defects in an instalment will not entitle the Buyer to cancel other
instalments unless accepted and agreed by the Seller. Failure to pay any
invoice in relation to an instalment will entitle the Seller to the remedies
outlined in clause 3.3.
5.6 Delivery
will be deemed to take place once the Goods have arrived at the Delivery
address.
5.6.1
That the Buyer owns Goods once payment has
been received for the Goods; and;
5.6.2
That Delivery may take longer if Goods are
to be delivered to certain areas or remote parts of the Country (i.e. The
Highlands and Islands).
6. Carriage
6.1 The
Seller operates a scale of charges for carriage based on point of delivery.
Different carriage charges apply to different delivery locations and types of
Goods. The Seller reserves the right to change these charges from time to time.
6.2 The
Seller reserves the right to charge additional fee for overnight delivery if
requested by the Buyer. The Seller also reserves the right to charge an
additional fee if the Buyer requests delivery to an address which is not the
Buyers registered address.
7. Obligations
of the Buyer
7.1 The
Buyer agrees they shall at all times comply with the Quality and Trading
conditions and any other conditions or standards that may be required by the
Seller from time to time.
7.2 The
Buyer shall indemnify the Seller against all liabilities, costs, expenses,
damages and losses (including but not limited to: direct, indirect or
consequential losses, loss of profit, loss of reputation and any other
reasonable professional costs and expenses) suffered or incurred by the Seller
arising out of or in connection with any breach of the warranty contained in
clause 7.1 to the extent that it is not caused by the Sellers Negligence or
misconduct.
8. Quality
8.1 The
Seller agrees that on delivery the Goods will:
8.1.1
Comply to all specified materials in the
description;
8.1.2
In line with the agreed specifications
8.2 If
the Buyer provides full detailed notice in writing to the Seller within 5 days
of delivery that the Goods, or part of the Goods, do not comply with the
warranty of clause 8.1, and returns the Goods to the Sellers place of business
within 10 days, at the Buyers cost and in the original packaging, quoting the
order number relating to the Goods, then the seller has the option to replace
all or part of the defective Goods or refund the price of the defective Goods.
Subject to clause 8.5.
8.3 The
Buyer accepts and agrees that the Seller shall only replace (or refund) the
price for the defective Goods after a John Moncrieff Sales Representative has
inspected the Goods and the original packaging.
8.4 If
the Seller replaces any defective Goods, it reserves the right to charge the
Buyer the price of the replacement, in accordance with these Conditions, and
issue a credit to the Buyer, once the defective Goods are returned in the
original packaging. If the defective Goods title had been transferred to the
Buyer the title will revert back to the Seller, on date of dispatch for the
returned defective Goods.
8.5 The
Seller will not be liable for the Goods failure to comply with the warranty set
out in clause 8.1 if:
8.5.1
The buyer continues to use such Goods after
giving notice as stated in clause 8.2;
8.5.2
The defect is created due to the Buyer or
Third Parties failure to follow written or verbal instructions, including but
not limited to: installation, storage, use or maintenance of Goods. In the case
of no instructions then Good Trade Practice;
8.5.3
The Buyer alters or repairs such Goods
without the written consent of the Seller;
8.5.4
The defect arises as a result of fair wear
and tear, wilful damage, negligence or subnormal storage or working conditions.
8.6 The
Buyer understands and agrees that the packaging in which the Goods are supplied
in are only suitable for delivery from the Seller to the Buyer. The Seller is
not liable for any damages, breakages or lost items during any onward
deliveries, after goods have been delivered to the Buyer. If the Buyer does not
notify the Seller of any defects within the claims period set out in clause 8.2
then the Seller shall not be liable to the Buyer for any Goods.
8.7 Any
issues, requests or queries with the delivery note, must be made within 3 days
from receipt. After 3 days, Seller will assume delivery notes are correct and
payment will not be delayed.
8.8 The
seller will not accept returned Goods without prior written agreement. Goods
returned without agreement from the Seller, will not be credited and the Seller
will not be liable for the costs involved. The Seller may charge a handling and
testing fee of 30%. If the Buyer wishes to return good stock to the Seller,
then it must be returned in original packaging and in a sellable condition. If
it is not then the Seller can, at its discretion, return the Goods to the Buyer
and charge any additional costs (including, but not limited to) packaging,
insurance and carriage.
8.9 The
Buyer accepts that the Seller is unable to resell Bespoke Goods and the Buyer
shall not have any right to return Bespoke Goods, and no right to cancel a
Contract in relation to Bespoke Goods. Any such goods will be replaced;
repaired; or refunded in accordance to clause 8, as long as the Goods were an
error of supply, including manufactured to the wrong size or deemed to be
faulty by the Supplier in breach of the warranty set out in clause 8.1. The
specification and measurements are those confirmed by the Buyer at the time of
order and it is the Buyers responsibility that measurements are correct and the
Goods are suitable for the purpose intended. No replacements; repairs; refunds
will be issued by the Seller if the Buyer has made an error during order.
8.10
These conditions apply to any repaired or
replaced Goods.
8.11
The Seller will accept no liability to the
Buyer in relation to the Goods failure to comply with the warranty set out in
clause 8.1, except as provided in this clause 8.
8.12
Warranties, conditions and other terms,
unless expressed or implied by common law, conduct custom, or otherwise, are
excluded from the Contract. Except those set out in these Conditions.
9. Bespoke
Goods
9.1 Bespoke
Goods are available from us, If you Order bespoke Goods from us, We will
produce, manufacture and/or alter those Goods to your specifications and
requirements. If you require further information on what We require with your
Order for Bespoke Goods, please contact us using the information provided in
the Introductions to these Terms and Conditions.
9.2 When placing an Order for bespoke Goods,
please ensure that all information that you provide to Us is correct, accurate
and complete. The Buyer accepts that the Seller is unable to resell Bespoke
Goods and the Buyer shall not have any right to return Bespoke Goods, and no
right to cancel a Contract in relation to Bespoke Goods after We have begun
manufacturing the Goods.
9.3 The
specification and measurements are those confirmed by the Buyer at the time of
order and it is the Buyer's responsibility that measurements are correct and
the Goods are suitable for the purpose intended.
9.4 No
replacements; repairs; or refunds will be issued by the Seller for Bespoke
Goods after we have begun manufacturing the Goods.
10. Title
and Risk
10.1
The risk in the Goods will pass to the Buyer
on completion of delivery.
10.2
The tile of the Goods shall not pass to the
Buyer until the Seller has received full payment for:
10.2.1 The
Goods;
10.2.2 Any
other Goods or services that the Seller has supplies to the Buyer under any
contract
10.3
Until the title of the Goods has been passed
to the Buyer, the Buyer will:
10.3.1 Hold
the goods on a fiduciary basis as the Sellers bailee;
10.3.2 Store the Goods separate to any other Goods by
the Buyer to ensure they remain as identifiable as the Sellers property,
easily;
10.3.3 Do
not remove, deface or obscure the identity mark or packaging relating to the
Goods;
10.3.4 Ensure
the Goods are maintained in good condition and insured against all risks for
their full price from date of delivery;
10.3.5 Notify
the Seller immediately if the Goods become subject to any of the events
identified in clause 10.3.
10.3.6 The
Buyer will not be entitled to pledge or in any way charge by way of security
for any indebtedness for the Goods which remain the Sellers property. If the
Buyer does, any money owning by the Buyer to the Seller becomes due and
payable.
10.4
The responsibility (sometimes referred to as
the “risk”) for the Goods remains with Us until delivery is complete as defined
in sub-Clause 7.4 at which point it will pass to you. Please note, however,
that if you do not wish to collect the Goods and do not wish to use Our
nominated carrier to deliver them, instead choosing your own carrier, the risk
in the Goods will pass to you as soon as they are passed to your chosen
carrier.
11. Breach
and Insolvency
11.1
If the Buyer:
11.1.1 Is in any breach of any of the terms of these
conditions;
11.1.2 Becomes
subject to any of the events listed in clause 10.2, or the Seller reasonably
believed that the Buyer is about to become subject to any of them and notifies
the Buyer accordingly,
11.2
Then, without limiting any other right or
remedy available to the Buyer, the Seller is entitled to:
11.2.1 Cancel
or suspend all further deliveries under the/or any contract between the Buyer
and the Seller without incurring any liability to the Buyer
11.2.2 Immediate
payment of all outstanding monies in respect to the Goods delivered to the
Buyer notwithstanding any agreement between the parties;
11.2.3 Exercise
any of its rights pursuant to clause 9.
11.3
For the purpose of clause 10.1, the relevant
events are if the Buyer suspends, threatens to suspend, payment of its debts or
substantially the whole business; goes into liquidation; becomes insolvent; has
an administrator, receiver or any similar officer appointed in respect to all
or part of its undertaking (or has been filled with a court to appoint such
officer); or any event with respect to the Buyer in any jurisdiction to which
it is subject that has an effect equivalent to or similar to any aforementioned
events.
12. Product Information
12.1
The Seller will ensure that all information
contained in the Sellers Product information or descriptions (including, but
not limited to) on the website is correct at time of publishing.
12.2
The Seller will have no liability to the
Buyer or Third Party for any damage, loss or expense resulting from any error
or omission contained in the Sellers descriptions Goods supplied may vary in
detail from the illustrations, drawings and descriptions, as stated in clause
2.5, are approximate and for guidance only, as a result of improvements and
modifications.
12.3
Colour finishes will be maintained as
accurate as possible, colour matches are not guaranteed, and the Seller will
not be held liable for variations.
12.4
The Seller reserves the right to change or
amend specifications to the Goods without prior notice. Notwithstanding that
any sample may have been produced or supplies by the Seller all sales are by
description and strictly not by sample.
13. Liability
13.1
Nothing in these conditions shall limit of
exclude the Sellers liability for:
13.1.1 Death
of personal injury caused by its negligence, or the negligence of its
employees, agents or subcontractors;
13.1.2 Fraud
or fraudulent misrepresentation;
13.1.3 Breach
of the terms implied by section 12 of the Sale of Goods Act – 1979;
13.1.4 Defective
Goods under the Consumer Protection Act 1987
13.2
Subject to clause 11.1:
13.2.1 The Seller shall not be liable to the Buyer,
for any (including, but not limited to) loss of profit, loss of business, loss
of opportunity, loss of goodwill, or any other loss howsoever arising under or
in connection with the contract;
13.2.2 The
Sellers total liability to the Buyer in respect of all other losses arising
under or in connection with the Contract shall not exceed the price paid or
payable for the Goods.
13.3
The Seller will not be liable to the Buyer
or be deemed to be in breach of the Contract by reason of any delay in
performing or any failure to preform any of the Sellers obligations in relation
to the Good, if the delay or failure was due to the Buyers failure to provide
the Seller with adequate instructions for delivery or otherwise that are
relevant to the supply of Goods.
14. Force
Majeure
14.1
We will not be liable for any failure or
delay in performing Our obligations where that failure or delay results from
any cause that is beyond Our reasonable control. Such causes include, but are
not limited to: power failure, internet service provider failure, strikes,
lock-outs or other industrial action by third parties, riots and other civil
unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of
terrorism (threatened or actual), acts of war (declared, undeclared,
threatened, actual or preparations for war), epidemic or other natural
disaster, or any other event that is beyond Our reasonable control.
14.2
If any event described under this Clause
occurs that is likely to adversely affect Our performance of any of Our
obligations under these Terms and Conditions:
14.2.1 We
will inform you as soon as is reasonably possible;
14.2.2 Our
obligations under these Terms and Conditions will be suspended and any time
limits that We are bound by will be extended accordingly;
14.2.3 We
will inform you when the event outside of Our control is over and provide
details of any new dates, times or availability of Goods as necessary.”
15. Samples
15.1
The Buyer agrees that the Buyer shall pay
for any samples provided by the Seller at the price set out in the Sellers
published current price list at date of dispatch. The Buyer is liable for all
carriage charges.
15.2
Credit Note will only be issued if they are:
15.2.1 Not
bespoke goods
15.2.2 Returned
within 28 days of the date of dispatch in the same condition as they were
dispatched
15.2.3 In
the original packaging
15.3
The Buyer agrees that when a sample of Goods
has been provided by the Seller, it shall not constitute a sale by sample, as
stated in clause 12.2.
16. General
16.1
Law and Jurisdiction:
16.1.1 These
Terms and Conditions, the Contract, and the relationship between you and Us
(whether contractual or otherwise) shall be governed by, and construed in
accordance with the law of Scotland. You
will benefit from any mandatory provisions of the law in your country of
residence. Nothing in these Terms and Conditions takes away or reduces your
rights to rely on those provisions.”
16.1.2 Any
dispute, controversy, proceedings or claim between you and Us relating to these
Terms and Conditions, the Contract, or the relationship between you and Us
(whether contractual or otherwise) shall be subject to the jurisdiction of the
courts Scotland.”
16.2
Rights of Third Parties:
16.2.1 For
the purpose of the Contract (Rights of Third Parties) Act 1999 and
notwithstanding any other provision of the Contract this Contract is not
intended and does not give any person who is not a party to it any right to
enforce any of its provisions.
16.3
No Agency:
16.3.1 Nothing
in these Conditions will constitute or imply any partnership, joint venture
agency fiduciary relationship or any other relationship between parties, other
than the contractual relationship expressly provided in the Contract or as set
out in these Conditions.
16.4
Whilst we endeavour to keep our website as
up to date as possible, there may be occasions where an item shown on the
website as in stock is not physically in stock. In such circumstances we will
advise you how long there will be for delivery, or we can offer you the option
of a full refund or an alternative product.
John
Moncrieff Registered office:
Unit 11
Clashburn Road
Bridgend
Industrial Estate
Kinross
KY13 8GB
VAT
Registration Number: 751478123 (GB)